There's nothing like being a "people watcher" . . . especially during the holidays. It's fascinating-a little disheartening at times, but also uplifting when you are blessed to see some cool stuff happening during this time of the year. (See my previous post for an example of that cool stuff!) Unfortunately however, this season can bring out the best AND the worst in people. As I have spent the last Christmas and this current one working a second job in retail, I can tell you for certain that there are some people who desperately need to have a Merry Christmas. Below is my wish for one particular customer. With all my heart, I hope he has the best Christmas ever.
Dear Sir,
I wish I had been able to complete your transaction from start to finish yesterday. I really enjoyed talking with your young son as he was handing me items he had chosen to give his mom for Christmas. Your son looked to be about the same age as my oldest daughter. I wondered if maybe they were in the same grade. He seemed so pleased with the job he had done picking out those things for his mom. It appeared that he was paying with his own money, as he had a fistful of bills wadded up in his hand. I really wanted him to be able to get the most for his money and of course, we both know what happened next.
When I tried to point out a better deal on one of those items on sale, I truly didn't realize that the item he had already chosen was also on sale. I do apologize for the error. I am human. Humans make mistakes.
While I am hurt that you chose to begin yelling and screaming at me, causing an entire store to grow silent and uncomfortable, I can only imagine that you are perhaps under some stress yourself these days. You are not alone. Trust me.
What was most concerning to me was the look on your young son's face during your tirade, as I attempted to offer my apologies. I wondered if this was a typical display of behavior for you. For his sake, I hope not. I hope that he wakes up on Christmas morning looking forward to time with his parents and not wondering what he might be facing when he greets you after waking up.
I apologize for turning my back on your son, and for asking my manager to finish up the transaction for me. You see, I have my own "stuff" too and you triggered an avalanche of emotion in me at that moment. For everyone's sake-especially your son, I knew at that one moment, my staying at the cash register would have been a bad decision.
As I wiped the tears from my eyes in the privacy of the back room, I must admit to being mortified and hurt. At that moment, admittedly it was all about me-it was about my hurt, my embarrassment and my "teetering on the edge of losing it." That all changed however, when my manager came back to check on me after she finished up with your son. As she hugged me and reassured me I had done nothing wrong, do you know that she told me that your wife felt horrible about your public outburst. Did you see your wife begin to sob as she apologized for your behavior? Did you hear your wife ask my manager to apologize to me? I can only wonder.
Here's the amazing thing though. There's this thing called grace. Notice how I used the word "amazing." Immediately, I felt a tugging on my heart to extend you some grace. You were obviously having a bad moment. Sadly, that moment extended next to your wife. I can only guess that it may have extended to your son as well. I felt so sad for you. Sure, I was still hurt and humiliated at best, but I have a Savior who has extended grace to me time and time again. I continued to think about it for the rest of the night and through the day today.
As I stood and sang with the choir this morning in church, I felt the overwhelming presence of my Savior come over me. My eyes filled up with tears. THIS is what Christmas is about!!! Our Lord came to earth in the flesh!!! He was born in the worst of conditions, but He came anyway!!! He came for you and for me!! Is that not mind-blowing???? I sure think it is! How can we even begin to let the small things of the holidays get to us like this when He did this for us?
I made myself a promise at the start of the holiday season. I will also be the first to admit that I'm not doing such a great job at keeping it. I promised myself that I was going to stop more often. I was going to take more deep breaths. I was going to not let the small stuff get me down. It's Christmas after all. It'll be over in the blink of an eye. Do I want my family to remember my weepy moments and sheer exhaustion or the moments that I stopped and decided to forgo the work at hand and spend time with them instead?
That's a silly question. You already know the answer. And you know something else? I've prayed that very thing for you several times since our encounter yesterday in the store. I've prayed with such a passion that you would find joy in this Christmas season in an undeniable way! I'm going to continue to pray that very thing not only for you, but also your wife and son. What a gift that would be for them!!!!
So, from me to you, I wish you the merriest Christmas ever. I pray that your heart can feel that "busting out of the seams" kind of joy that mine did this morning and that it's contagious to everyone around you. I pray that you smile and laugh a lot! I pray that you feel that feeling that is undeniably the presence of our Lord tugging on your heart.
And not only do I wish you a Merry Christmas, but I also wish you love. When it's all said and done, that's really the only thing that matters-not only during Christmas, but every day of the year!
In His Grip,
Kari
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you are such an amazing writer. I loved your letter.
ReplyDeleteKari, what a beautiful letter. God is smiling down on you, my sister. Love you lots!!!
ReplyDeleteOh, this has ME in tears. You are right, Kari. That poor man was reacting because of his own issues. It had nothing to do with you. I am sure he is blessed, his heart softened somewhere, because of your prayer.
ReplyDeleteSteph
You have a gift of writing, you stated it beautifully.
ReplyDelete